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Our Values

The Health Club Team know and live by these values; to provide our members and guests with the highest level of customer service, products and a memorable experience. 

Every customer is personally greeted as they come into the club, smile make eye contact using their name where possible, making them feel important

Cleanliness of the  club is of paramount importance

Maintenance and Safety issues of concern  to the customer  are dealt with immediately

We provide a fantastic fitness service including 4 to 6 week weigh/measure, with our fully qualified instructors, to our members as a part of their membership

Personal Training and Group Exercise start on time and are motivating, entertaining and challenging

We provide quality swim lessons for all ages and abilities, by qualified Austswim Instructors

Our Staff  proudly wear their uniforms and represent our brand through a professional appearance

We aim to resolve customer enquiries at the first point of contact

When a member wishes to cancel their membership we remind them of the benefits of a healthy lifestyle .If they still wish to cancel then we deal with this efficiently and they leave feeling good about us

We say goodbye to our customers  as they leave the club

Our Vision

To Enhance the quality of life in the communities we serve through our fitness facilities, products and services, making our community Feelgood. 

Our Mission 

To maintain a fitness facility that offers a diverse, productive and affordable means of exercise and fitness that is supervised by well trained staff